Yes. We are local Chinese company! You can input chinese address, chinese
greeting message, ...
Yes. If you have the recipient's phone number, then we can call and get the address.
If you have a scaned image of recipient's name card or address information in Chinese, then just place order and send the image to our email.
If you have only recipient's email address, then just place order and write to us "send email to get address".
Just let our customer service(by online chat, email, phone call, or fax) know what information you have, and let us do the rest for you.
Yes. Just let us know.
Yes. We always hide your billing information. You can choose to hide your name and/or hide the price while checking out.
Yes. We will contact you ahead of time and you can cancel your order if we can not deliver at request date.
Yes. Click here to see delivery time options and conditions.
Yes. We have free greeting card with every order. Let us know your greeting message while check-out.
Yes. What you see is what recipients get. We do not charge extra for the beautiful wrapping in the picture. However, the fillers and/or wrapping materials may be slightly different upon availability. Different flora artists may also have different understandings to a design.
Occasionally some type of flowers or other items may not be available in some areas. In this case we will substitute with equal or greater value. If the major type of flowers or food items are not available, then we will contact you first.
Click Substitution Policy to see detail, or contact customer service if you have any questions and/or concerns.
We deliver to all cities in mainland China and most county and towns. Click Service Area to see a list of our service areas. If the city or town is not in the list or you are not sure, then you can place order online but do not pay it. Then ur customer service will inform you within 1 business hour whether we can do it, is there any extra charge, and how to pay it.
Sure you can contact our customer service any time.
Yes. We will send an email to you and leave the message in your order. We will call you if we do not get your reply in a timely manner
Yes. You can change flower color, flower type, or items in a basket, etc. Just write your requests/instructions while check-out. We will do our best to make changes as you wish whenever possible based on the equal value principle.
Yes. You can choose a similar product to order and write down what changes you want.
Alternatively, customize a bouquet or flower/gift basket by clicking Customize in the main menu: choose the number and type of flowers, fruits, gourmet, and wrapping. We will do as you required whenever possible.
If you do not know what to send, then just live chat with our flora specialist!
Yes. We will send an email to you and leave the message in your order. We will call you if it is urgent or we do not get your reply in a timely manner.
